We are dedicated to safeguarding the privacy and personal data of our visitors and guests.

This privacy statement describes the kinds of data we gather, how we use and safeguard it, and your rights regarding your personal information. You agree to the practices outlined in this policy by using our services.

Information We Collect:

Personal Information: We may collect personal information such as your name, address, email address, telephone number, nationality, and payment details when you make a reservation or interact with our hotel services.

Guest Preferences: We may collect information about your preferences and interests to provide you with a personalized experience during your stay.

Website Usage Data: When you visit our website, we may collect information about your browsing behavior, IP address, browser type, and device information using cookies and similar technologies. This information will help us improve our website and enhance your online experience.

Use of Information:

Providing Services: We use your personal information to process your reservations, provide you with requested services, and communicate with you about your bookings and inquiries.

Guest Experience: We may use your information to personalize your stay and offer tailored services, such as room preferences and special requests.

Marketing and Promotions: With your consent, we may send you marketing communications about our hotel's offers, promotions, and events. You can opt-out of these communications at any time.

Analytics and Improvements: We analyze website usage data to understand trends, improve our services, and enhance your browsing experience.

Data Sharing:

Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, and marketing agencies. These providers are contractually obligated to handle your data securely and only process it based on our instructions.

Legal Requirements: We may disclose personal information if required by law, regulation, or legal process, or to protect the rights, property, or safety of our guests, employees, or others.

Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review our security procedures to ensure your data is handled safely.

Your Rights:

Access and Control: You have the right to access, correct, update, or delete your personal information. You may also have the right to restrict or object to the processing of your data.

Marketing Communications: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the emails.

Cookie Control: You can manage your cookie preferences through your browser settings or by using cookie consent tools available on our website.

Children's Privacy:

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will take steps to delete it.

Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically for any updates.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: info@reizcontinentalhotels.com or +234(9)4619110

By using our services, you acknowledge that you have read and understood this Privacy Policy.